Location: UAE
Reports to: Head Waiter / Section Head / Restaurant Manager (AGM)
Department: Front of House
Employment Type: Full-time

Role Overview

The Waiter is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.

Key Responsibilities

1. Service Delivery

- Welcome guests and provide attentive table service throughout the dining experience.

- Take accurate food and beverage orders and enter them correctly into the POS.

- Serve food and beverages promptly, ensuring correct presentation and timing.

2. Guest Engagement

- Guide guests through menus and provide recommendations.

- Monitor guest satisfaction and respond to requests efficiently.

- Support upselling in line with service standards.

3. Section & Team Support

- Maintain cleanliness and organisation of assigned tables and service areas.

- Coordinate with runners, kitchen, and bar teams to ensure smooth service.

- Support colleagues to maintain service pace during busy periods.

4. Standards & Compliance

- Follow hygiene, safety, and service SOPs at all times.

- Maintain professional grooming and brand representation.

- Support opening, closing, and side duties as required.

KPIs & Success Metrics

- Guest satisfaction and service accuracy

- Speed and efficiency of service

- Table and section management

- Compliance with service standards

Candidate Requirements

- 1–3 years’ experience in a waiter or service role.

- Strong communication and customer service skills.

- Ability to work efficiently in a fast-paced environment.

- Positive attitude and strong teamwork skills.